Privacy Policy

Last updated: 2026-03-28

Introduction

Grove Spark ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our electrical services in Chatswood and across Sydney's North Shore.

Information We Collect

We may collect the following types of information when you interact with our website or contact us for electrical services:

Personal Information: Name, email address, phone number, and property address provided when you request a quote, book a service, or contact us through our website or by phone.

Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on each page. This data is collected automatically through standard web technologies.

How We Use Your Information

We use the information we collect to provide and improve our electrical services, respond to your enquiries and service requests, send appointment confirmations and service updates, improve our website and user experience, and comply with legal obligations applicable in New South Wales and Australia.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights and safety.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights

Under Australian privacy law, you have the right to access, correct, or request deletion of your personal information. To exercise these rights or if you have questions about this Privacy Policy, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Grove Spark
Unit 5/1 Talavera Rd, Macquarie Park NSW 2113
Phone: 0484 301 155
Website: www.grovespark.com.au